Total quality management :
Oakland, John S.
Total quality management : text with cases / TQM : text with cases John S. Oakland. - 3rd ed. - London : Butterworth-Heinemann, 2003c. - x, 483 p. : ill. ; 25 cm.
Includes bibliographical references (p. [471]-478) and index.
9780750657402 (pbk)
Total quality management.
Total quality management--Case studies.
Quality control.
658.4013 / OAK-T 2003 2315
Total quality management : text with cases / TQM : text with cases John S. Oakland. - 3rd ed. - London : Butterworth-Heinemann, 2003c. - x, 483 p. : ill. ; 25 cm.
Includes bibliographical references (p. [471]-478) and index.
9780750657402 (pbk)
Total quality management.
Total quality management--Case studies.
Quality control.
658.4013 / OAK-T 2003 2315