Crucial confrontations :

Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / by Kerry Patterson ... [et al.]. - New York : McGraw-Hill, c2005. - xviii, 284 p. : ill. ; 23 cm.

Includes bibliographical references (p. 271-272) and index.

0071446524 (pbk.)

2005276538

GBA456055 bnb


Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.

303.6 / PAT-C 2005 6267