World class IT service delivery / Peter Wheatcroft.
Material type:
TextPublication details: New Delhi. : BCS, 2008cDescription: xviii, 162 p. : ill. ; 25 cmISBN: 1902505824 (pbk.); 9781902505824Subject(s): Information technology -- Management | Computer technical support | Computer service industryDDC classification: 004.068 | Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Namal Library Computer Science | 004.068 WHE-W 2008 3621 (Browse shelf (Opens below)) | Available | 0003621 |
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| 004.0286 SMI-G 2014 9572 Green computing : | 004.05 POI-M 2017 9849 Machine translation / | 004.068 NOR-C 2011 8162 Configuration management : | 004.068 WHE-W 2008 3621 World class IT service delivery / | 004.0684 ROS-E 2011 93 Effective IT project management : using teams to get projects completed on time and under budget / | 004.0684 ROS-E 2011 4250 Effective IT project management : using teams to get projects completed on time and under budget / | 004.076 BIN-C 1986 8735 Computer Studies for GCSE |
Includes bibliographical references (p. 159) and index.
Chapter 1: Introduction--------------------
Chapter 2: Service Delivery-----------------
Chapter 3: Developing the Service Value Proposition-------------------
Chapter 4: Quality Management------------------
Chapter 5: Developing the Business Proposition-------------------
Chapter 6: Redefining the role of the User---------------------
Chapter 7: Governing Service Delivery--------------------
Chapter 8: The End Result--------------------
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