Configuration management : expert guidance for IT service managers and practitioners / by Shirley Lacy and David Norfolk.
Material type:
TextPublication details: New Delhi : BCS, 2011Description: xxii, 142 p. ; 24 cmISBN: 9781906124588(pbk.)Subject(s): Information technology -- ManagementDDC classification: 004.068 | Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
Books
|
Namal Library Computer Science | 004.068 NOR-C 2011 8162 (Browse shelf (Opens below)) | Available | 0008162 |
Browsing Namal Library shelves, Shelving location: Computer Science Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| 004.02 NII-I 2004 4627 Introduction to interactive communication design/ | 004.0286 SMI-G 2014 9572 Green computing : | 004.05 POI-M 2017 9849 Machine translation / | 004.068 NOR-C 2011 8162 Configuration management : | 004.068 WHE-W 2008 3621 World class IT service delivery / | 004.0684 ROS-E 2011 93 Effective IT project management : using teams to get projects completed on time and under budget / | 004.0684 ROS-E 2011 4250 Effective IT project management : using teams to get projects completed on time and under budget / |
Includes bibliographical references and index.
Chapter 1: Introduction----------------
Chapter 2: The 21st-Century CMDB/CMS-----------------
Chapter 3: Judging the value of CMBD/CMS--------------------
Chapter 4: Overcoming the Barriers to the CMS----------------
Chapter 5: Case Study pf a CMS Implementation------------------
Chapter 6: How to improve and Existing Configuration Management Process---------------
Chapter 7: Service Management Requirements for a CMBD/CMS-----------------
Chapter 8: Strategy and Vision-------------
Chapter 9: Selecting CMS Tools-------------
Chapter 10: Populating a CMBD: Process Design---------------
Chapter 11: Implementation---------------
Chapter 12: Good Ideas....And Ones to Avoid-------------------------
There are no comments on this title.