Business communication / by Mallika Nawal

includes contents

contents;
UNIT 1: ORAL COMMUNICATION;
chapter 1: introduction to communication;
chapter 2: communication in action;
chapter 3: kinesics (body language);
chapter 4: paralanguage(voice);
chapter 5:listening skills;
UNIT 2: WRITTEN COMMUNICATION;
chapter 6: basics of written communication;
chapter 9: written analysis of cases;
chapter 8: letter writing;
chapter 9: memos and minutes of meeting;
chapter 10: resumes and cover letter;
chapter 11: reports and proposals;
UNIT 3: TECHNOLOGY AND COMMUNICATION;
chapter 12: presentation skills;
chapter 13; E-mail etiquette;
chapter 14; telephone etiquette;
UNIT 4: SUCCEEDING AT THE WORKPLACE;
chapter 15: talking the talk;
chapter 16: interview prowess;
chapter 17: corporate etiquette;
chapter 18: grooming, clothing, and accessorizing;