Managing business support services : collaborating to compete / consultant editor, Jonathan Reuvid ; Capgemini contributors, Mike Constable, Elias Mazzawi, Sunil Parekh, et al.
Material type: TextPublication details: UP : Distributed by Kogan Page, 2005Edition: 3rd edDescription: ix, 265 p. : ill. ; 24 cmISBN: 0749445246 (hbk.)Subject(s): Contracting out | Support services (Management) | Facility managementDDC classification: 658.4058Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Books | Namal Library Management | 658.4058 REU-M 2005 11912 (Browse shelf (Opens below)) | 1 | Available | 0011912 | ||
Books | Namal Library Management | 658.4058 REU-M 2005 11913 (Browse shelf (Opens below)) | 2 | Available | 0011913 |
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Previous ed.: 2002.
Published in association with the Institute of Directors and Capgemini.
Includes bibliographical references.
part 1: strategic options.
part 2: good practice in outsourcing.
part 3: successful outsourcing.
contest:
-creating a robust contract:
-a structure for success:
-effective governance:
-the human side of outsourcing:
-successful transition:
part 4: case histories:
appendices:
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