Operations management / by Norman Gaither and Greg Frazier.

contents📜
chapter 1:introduction to operation management;
-historical milestones in POM:
-factors affecting operations management today;
-studying operations management:
chapter 2: operations strategies in a global economy;
-today's global business condition;
-operations strategies;
-forming operations strategies;
chapter 3:demand forecasting:
qualitative forecasting methods;
-qualitative forecasting models;
-how to have successful forecasting system;
-computer software for forecasting;
-forecasting in small business;
chapter 4:product, process, and service design;
-designing and delivering product design:
-process planning and design;
-major factors affecting process design;
-decisions:
-types of process design;
-decision among processing alternatives;
chapter 5: facility capacity, location, and layout:
-long-range capacity planning;
-facility location;
-facility layout;
-manufacturing facility layout:
-analyzing manufacturing facility layout;
-service facility layout;
chapter 6: operations tachylogias;
-types of manufacturing automation;
-automated production system;
- software system for automation;
-automation in service;
-automation issues;
chapter 7: operation quality management;
-nature of quality;
-traditional quality management;
-modern quality management;
-quality management recognition;
-total quality management;
chapter 7; operations quality management;
-nature of quality;
-traditional quality management;
-modern quality management;
-quality management recognition;
-total quality management (TQM) programs;
chapter: 8 :strategic allocation of resources;
-recognizing LP problems;
-formulating LP problems;
-solving LP problems;
-graphical LP problems;
-real LP problems;
-interpreting computer solutions of LP :
chapter 9: service operation planning and scheduling;
-scheduling challenges in service;