Operations management: theory and practice / by B Mahadevan

contents📜
PART 1:
-understanding operations;
trends and issues;
-introduction to operations management;
-service as a part of operations management;
-operations as a key functional area;
-operations management functions;-challenges in operations management;
-current priorities for operations management;
2: operations strategy;
-the relevance of operations strategy;
-the strategy-formulation process;
-measurement for operational excellence;
-operations for strategic decision in operations;
-break-even analysis;
-the cost versus flexibility trade-off in operations strategy;
-world -class manufacturing;
-emerging trends and implications for operations;
PART 2: designing operations;
3: process and capacity analysis;
-process as a unit of measurement in operations;
-process flow chart;
-planning premises and process implications;
-analyzing processes;
-processes redesign using business process re-engineering;
-defining capacity;
-the time horizon in capacity planning;
-the capacity planning framework;
--alternatives for capacity augmentation;
-decision tree for capacity planning;
-technology issues in process design;
-complexity in operations management;
5: design of service system;
-design of service system : characteristic aspects;
-customer contact in service system;
-complexity and divergence in service system;
-service positioning;
-capacity planning in service using queueing analysis;
-other aspects of addressing capacity issues in services;
-service quality;
-the product development process;
-Indian's role in research and development ;
-product development : the key to competitive advantage;
-the product development process;
-organization for product development ;
-tools for efficient product development;
-performance measures for the product development process;
-management accounting tools for product development;
-software product development;
7- project management;
-characteristics of project;
-the phases of project organization;
-a framework for project management;
-tools and techniques for project management;
-addressing time and resource constraints;
-handling uncertainty in project completion;
8- total quality management ;
-the quality revolution;-quality Gurus;
-total quality management;
-supply chain management: a process orientation;
-supply chain structure ;- the Bullwhip effect;
-measure of supply chain performance;
-design of supply chains;
-third party logistics in web-based firms;
-the role of information technology in supply chain management;
-10 : facilities location;
-globalization of operations;
--factors affecting location;
-location planning methods;
-other issues in location planning;11; sourcing and supply management;
-importance of sourcing ;
-the procurement process;
-approaches to supply management;
-developing reliable vendors;
-measures for sourcing and supply chain management;
-the make-or-buy decision;
-business process outsourcing;
-E-procurement;
12: inventory planning and control;
-inventory planning for independent demand items;
-types of inventory ;
-inventory costs;
-inventory control for deterministic demand items;
-handling uncertainty in demand;
-inventory control for system;
-selection control of inventory;
-selective control of inventory;
-inventory planning for single - period demand;
-other issues in inventory planning and control;