TY  - BOOK
AU  - Kegan,Robert
AU  - Lahey,Lisa Laskow
TI  - How the way we talk can change the way we work : : seven languages for transformation
SN  - 9780787963781 (pbk)
U1  - 155.25 
PY  - 2001///
CY  - San Francisco : 
PB  - Jossey-Bass, 
KW  - Change (Psychology)
KW  - Adaptation, Psychological.
KW  - Changement (Psychologie)
N1  - The internal languages: building the new machine. From the language of complaint to the language of commitment --
From the language of blame to the language of personal responsibility --
From the language of New Year's resolutions to the language of competing commitments: diagnosing the immunity to change --
From the language of big assumptions that hold us to the language of assumptions we hold: disturbing the immunity to change --
The social languages: maintaining and upgrading the machine. From the language of prizes and praising to the language of ongoing regard --
From the language of rules and policies to the language of public agreement --
From the language of constructive criticism to the language of deconstructive criticism --
Carrying on the work. Running the internal languages --
Running the social languages --
Epilogue: Toward the transformation highway: transcending the limits of the information age
N2  - Using a mix of organizational analysis, worksheets and sample dialogues, this volume provides forms of language and thinking which ensure broad and long-lasting organizational transformation
ER  -