TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: text with cases 
SN  - 9780750657402 (pbk)
U1  - 658.4013 
PY  - 2003///c
CY  - London
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Case studies
KW  - Quality control
N1  - Includes bibliographical references (p. [471]-478) and index
ER  -