TY - BOOK AU - Gladwell,Malcolm TI - The tipping point: how little things can make a big difference SN - 0316346624 (pbk.) U1 - 302 PY - 2013/// ; 2002 ; 2000 CY - Boston PB - Back Bay Books ; Little Brown KW - Social psychology KW - Contagion (Social psychology) KW - Causation KW - Context effects (Psychology) KW - Social Behavior KW - Psychology, Social KW - Diffusion of Innovation KW - Leadership KW - Marketing KW - Group Processes N1 - Originally published: Boston : Little, Brown, c2000; Includes bibliographical references and index; The three rules of epidemics -- The law of the few: connectors, mavens, and salesmen -- The stickiness factor: Sesame Street, Blue's Clues, and the educational virus -- The power of context (part one): Bernie Goetz and the rise and fall of New York City crime -- The power of context (part two): the magic number one hundred and fifty -- Case study: rumors, sneakers, and the power of translation -- Case study: suicide, smoking, and the search for the unsticky cigarette -- Conclusion: focus, test, and believe -- Afterword: tipping point lessons from the real world ER -