TY  - BOOK
AU  - Chopra,Amit
TI  - Total quality management
SN  - 9788127240868 (pbk)
U1  - 658.4013 
PY  - 2012///c
CY  - Delhi
PB  - Kalyani Publishers
KW  - Total quality management
KW  - Case studies
KW  - Quality control
N1  - Includes bibliographical references (p. [471]-478) and index
ER  -