TY  - BOOK
AU  - Chaturvedi,P.D.
AU  - Chaturvedi,Mukesh
TI  - Business Communication: : Concepts, Cases and applications 
SN  - 9788131718728 (pbk)
U1  - 651.75   
PY  - 2009///
CY  - U.P.
PB  - Pearson Education
KW  - Business communication
KW  - Communication in management
KW  - Industrial management
N1  - includes contents and index; _contents📝
1. the nature and process of communication;
2. organizational communication.
3. intercultural communication;
4. oral communication;
5. conversation skills;
6. listening;
7. non-verbal communication;
8. written business communication;
9. business letters, memos, and e-mails;
10. report writing;
11. presentation skills;
12. negotiation skills;
13. business etiquette;
14. CVs, personal interview and group discussion;
15. writing a summer project report;
16. written analysis of cases

N2  - 	
The second edition of <i>Business Communication: Concepts, Cases, and Applications</i> builds on the key strengths of the first edition, clear writing style and comprehensive content, by updating the material to reflect the latest research and technological developments in business communication and presenting it in a style that engages the reader
ER  -