Managing for quality and performance excellence / by James R. Evans, William M. Lindsay.

By: Evans, James R. (James Robert), 1950-Contributor(s): Lindsay, William MMaterial type: TextTextPublication details: Delhi ; Cengage Learning, c2014Edition: 9th EdDescription: various p. : ill. ; 26 cmISBN: 9788131500668 (pbk)Subject(s): Quality control | Total quality management | Quality assuranceDDC classification: 658.4013
Contents:
Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: BEYOND QUALITY: PERFORMANCE EXCELLENCE IN ORGANIZATIONS. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.
Summary: Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasises high-performance management practices. A wealth of current examples from leading organisations throughout the world reflects quality as they emphasise the practical aspects of the book's managerial focus and pertinent technical topics.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
Books Books Namal Library
Management 		658.4013 EVA-M 2014 11403 (Browse shelf (Opens below)) 1 Available 0011403
Total holds: 0

Includes bibliographical references and index.

Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: BEYOND QUALITY: PERFORMANCE EXCELLENCE IN ORGANIZATIONS. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasises high-performance management practices. A wealth of current examples from leading organisations throughout the world reflects quality as they emphasise the practical aspects of the book's managerial focus and pertinent technical topics.

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