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1.
Service marketing / by Valarie A Zeithaml .

by Zeithaml,A Valarrie | Bitner, Jo Mary.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publisher: Yew York.: Mc Graw Hill,; 2006,1996cAvailability: Items available for loan: Call number: 658.8 ZEI-S 2006 2325 (2).

2.
Operations management / by William J Stevenson

by Stevenson, William J.

Edition: 12 thMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: UP India: Mc Graw Hill, 2018Availability: Items available for loan: Call number: 658.5 STE-O 2018 10506 (4). Items available for reference: Not for loanCall number: 658.5 STE-O 2018 10510 (1).

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