Technical communication : process and product / by Steven J. Gerson, Sharon M. Gerson.

By: Gerson, Steven M, 1948-Contributor(s): Gerson, Sharon J, 1948-Material type: TextTextPublication details: New Delhi : Pearson Education, 2014Edition: 8th edDescription: 700 p. : ill. ; 26 cmISBN: 9789332518599(pbk)Subject(s): English language -- Technical English | English language -- Rhetoric | Technical writingDDC classification: 808.06
Contents:
An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.
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Sharon Gerson's name appears first in earlier editions.

Includes bibliographical references (p. 579-584) and index.

An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.

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