Customer intimacy : (Record no. 8347)
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000 -LEADER | |
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fixed length control field | 01074nam a22001817a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 201120b ||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781861976307 (pbk) |
040 ## - CATALOGING SOURCE | |
Transcribing agency | NCL |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 22 |
Classification number | 685.812 |
Item number | WIE-C 2003 11629 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Wiersema, Frederik |
245 11 - TITLE STATEMENT | |
Title | Customer intimacy : |
Remainder of title | pick your partners, shape your culture, win together / |
Statement of responsibility, etc | by Frederik D Wiersema |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Delhi: |
Name of publisher, distributor, etc | Replika Press , |
Date of publication, distribution, etc | 2003c . |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 221 pages ; |
Dimensions | 25 cm |
505 ## - FORMATTED CONTENTS NOTE | |
Formatted contents note | 1. Customer Intimacy --<br/>What It Is and Why It Wins --<br/>2. The Illusion of Satisfaction --<br/>3. The Commitment of Intimacy --<br/>4. What's the Real Problem? --<br/>5. The Tailoring Route: Delivering Fitting Solutions --<br/>6. The Coaching Route: Guide Your Customers Toward Better Results --<br/>7. The Partnering Route: Innovate --<br/>and Integrate --<br/>With Your Customer --<br/>8. Pick Your Partners --<br/>9. Get Connected --<br/>10. Shape Your Culture --<br/>11. Mold Your Systems --<br/>12. Adapt Your Economics --<br/>13. Where Do You Start? |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Date last borrowed |
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Namal Library | Namal Library | Management | 11/20/2020 | Saeed Book Bank | 640.00 | Bill NO. SJ001 | 685.812 WIE-C 2003 11629 | 0011629 | 11/20/2020 | 1 | 11/20/2020 | Books | |||||||
Namal Library | Namal Library | Management | 11/20/2020 | Saeed Book Bank | 640.00 | Bill NO. SJ001 | 1 | 685.812 WIE-C 2003 11628 | 0011628 | 11/16/2022 | 2 | 11/20/2020 | Books | 10/17/2022 |