Customer intimacy : (Record no. 8347)

MARC details
000 -LEADER
fixed length control field 01074nam a22001817a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 201120b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781861976307 (pbk)
040 ## - CATALOGING SOURCE
Transcribing agency NCL
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number 685.812
Item number WIE-C 2003 11629
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Wiersema, Frederik
245 11 - TITLE STATEMENT
Title Customer intimacy :
Remainder of title pick your partners, shape your culture, win together /
Statement of responsibility, etc by Frederik D Wiersema
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Delhi:
Name of publisher, distributor, etc Replika Press ,
Date of publication, distribution, etc 2003c .
300 ## - PHYSICAL DESCRIPTION
Extent 221 pages ;
Dimensions 25 cm
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note 1. Customer Intimacy --<br/>What It Is and Why It Wins --<br/>2. The Illusion of Satisfaction --<br/>3. The Commitment of Intimacy --<br/>4. What's the Real Problem? --<br/>5. The Tailoring Route: Delivering Fitting Solutions --<br/>6. The Coaching Route: Guide Your Customers Toward Better Results --<br/>7. The Partnering Route: Innovate --<br/>and Integrate --<br/>With Your Customer --<br/>8. Pick Your Partners --<br/>9. Get Connected --<br/>10. Shape Your Culture --<br/>11. Mold Your Systems --<br/>12. Adapt Your Economics --<br/>13. Where Do You Start?
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Inventory number Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type Date last borrowed
          Namal Library Namal Library Management 11/20/2020 Saeed Book Bank 640.00 Bill NO. SJ001   685.812 WIE-C 2003 11629 0011629 11/20/2020 1 11/20/2020 Books  
          Namal Library Namal Library Management 11/20/2020 Saeed Book Bank 640.00 Bill NO. SJ001 1 685.812 WIE-C 2003 11628 0011628 11/16/2022 2 11/20/2020 Books 10/17/2022