Customer intimacy : pick your partners, shape your culture, win together / by Frederik D Wiersema
Material type: TextPublication details: Delhi: Replika Press , 2003cDescription: 221 pages ; 25 cmISBN: 9781861976307 (pbk)Subject(s): Customer services | Customer relationsDDC classification: 685.812
Contents:
1. Customer Intimacy --
What It Is and Why It Wins --
2. The Illusion of Satisfaction --
3. The Commitment of Intimacy --
4. What's the Real Problem? --
5. The Tailoring Route: Delivering Fitting Solutions --
6. The Coaching Route: Guide Your Customers Toward Better Results --
7. The Partnering Route: Innovate --
and Integrate --
With Your Customer --
8. Pick Your Partners --
9. Get Connected --
10. Shape Your Culture --
11. Mold Your Systems --
12. Adapt Your Economics --
13. Where Do You Start?
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Books | Namal Library Management | 685.812 WIE-C 2003 11629 (Browse shelf (Opens below)) | 1 | Available | 0011629 | ||
Books | Namal Library Management | 685.812 WIE-C 2003 11628 (Browse shelf (Opens below)) | 2 | Available | 0011628 |
Total holds: 0
1. Customer Intimacy --
What It Is and Why It Wins --
2. The Illusion of Satisfaction --
3. The Commitment of Intimacy --
4. What's the Real Problem? --
5. The Tailoring Route: Delivering Fitting Solutions --
6. The Coaching Route: Guide Your Customers Toward Better Results --
7. The Partnering Route: Innovate --
and Integrate --
With Your Customer --
8. Pick Your Partners --
9. Get Connected --
10. Shape Your Culture --
11. Mold Your Systems --
12. Adapt Your Economics --
13. Where Do You Start?
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