Customer intimacy : pick your partners, shape your culture, win together / by Frederik D Wiersema
Material type:
TextPublication details: Delhi: Replika Press , 2003cDescription: 221 pages ; 25 cmISBN: 9781861976307 (pbk)Subject(s): Customer services | Customer relationsDDC classification: 685.812
Contents:
1. Customer Intimacy --
What It Is and Why It Wins --
2. The Illusion of Satisfaction --
3. The Commitment of Intimacy --
4. What's the Real Problem? --
5. The Tailoring Route: Delivering Fitting Solutions --
6. The Coaching Route: Guide Your Customers Toward Better Results --
7. The Partnering Route: Innovate --
and Integrate --
With Your Customer --
8. Pick Your Partners --
9. Get Connected --
10. Shape Your Culture --
11. Mold Your Systems --
12. Adapt Your Economics --
13. Where Do You Start?
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
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Namal Library Management | 685.812 WIE-C 2003 11629 (Browse shelf (Opens below)) | 1 | Available | 0011629 | ||
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Books
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Namal Library Management | 685.812 WIE-C 2003 11628 (Browse shelf (Opens below)) | 2 | Available | 0011628 |
Total holds: 0
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| 670 KAL-M 2008 5916 Manufacturing processes for engineering materials / | 671 AMS-M 1987 867 Manufacturing processes / | 685.812 WIE-C 2003 11628 Customer intimacy : pick your partners, shape your culture, win together / | 685.812 WIE-C 2003 11629 Customer intimacy : pick your partners, shape your culture, win together / | 686.1092 BUR-F 1991 12492 Fine print : a story about Johann Gutenberg / | 686.22544 KRA-D 1991 12371 Desktop publishing success : how to start and run a desktop publishing business / | 720.68 YOU-P 2002 9705 The project management manual / |
1. Customer Intimacy --
What It Is and Why It Wins --
2. The Illusion of Satisfaction --
3. The Commitment of Intimacy --
4. What's the Real Problem? --
5. The Tailoring Route: Delivering Fitting Solutions --
6. The Coaching Route: Guide Your Customers Toward Better Results --
7. The Partnering Route: Innovate --
and Integrate --
With Your Customer --
8. Pick Your Partners --
9. Get Connected --
10. Shape Your Culture --
11. Mold Your Systems --
12. Adapt Your Economics --
13. Where Do You Start?
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